Refund & cancellation policy

1. Subscription plans and add-ons

• Try first: use the free trial to check TEKYVA fits your business before you buy a plan.
• Cancel any time: plans don’t renew automatically, so to cancel simply don’t renew. Your plan stays active until the end of the period you paid for.
• No refunds for partly used periods: payments for a plan period or add-on that has started are not refundable, including if you stop using the service or move to a smaller plan during the period.
• Upgrades take effect immediately; the amount payable is shown before you pay.
• AI Suite is a yearly add-on; once its year has started it is not refundable. Charges from your own AI company (Anthropic, OpenAI) are between you and them.

2. When we do refund

We give a full refund of the affected amount when:

• You were charged twice, or charged the wrong amount, for the same purchase.
• Money was debited but the payment failed and the plan or order was not activated (if Razorpay hasn’t already reversed it automatically).
• A marketplace service order is cancelled before the seller starts work (see below).

3. Marketplace orders

• Page templates are delivered instantly into your workspace, so they are not refundable once delivered — unless the template doesn’t install or is materially different from its preview and we can’t fix it within 5 working days.
• Done-for-you services: you can cancel for a full refund until the seller marks the order “started”. After work has started, you can ask for a refund if the service isn’t delivered within the promised delivery time (plus any delay caused by waiting for your inputs) or is materially different from the listing. Where part of the work was delivered, we may offer a partial refund.
• Raise any issue in the order’s messages or at admin@tekyva.in within 7 days of delivery. TEKYVA reviews the order and the messages and decides fairly between buyer and seller.

4. Purchases from businesses that use our software

Courses, webinars, workshops, bookings and products sold by a business on its own TEKYVA pages are paid to that business through its own payment account. Refunds for those purchases follow that business’s policy — please contact the business directly. TEKYVA Business Solutions is not the seller of those items.

5. How to request a refund or cancellation

1. Email admin@tekyva.in from your account email with the subject “Refund request”.
2. Include your workspace name, the invoice or payment ID, and the reason.
3. We reply within 2 working days. Approved refunds are processed within 5–7 working days to the original payment method; your bank or card provider may take a few more days to show it.

6. GST on refunds

Refunds include any GST paid on the refunded amount. Where needed we issue a credit note against the original invoice.